Deli queue management solution with coordinated media

One of the most profitable sections of a grocery or supermarket business is the deli. However, most grocers do not know how long customers wait for their orders and how many leave because the wait is too long. Grocery retailers and supermarket chains have the challenge of increasing deli sales, reducing wait times and improving the customer experience — without increasing staffing. Shoppers want a fast and easy ordering and fulfillment process. If customers are waiting in long deli lines — ordering and processing are nine minutes — then there is a higher abandonment of tickets. Presenting deli shoppers with interesting options for ordering and as well money-saving offers while they wait delivers benefits right to the bottom line.

Modiv DeliVision enhances the deli customer experience and reduces "tickets not served" with a solution that combines queue optimization, convenient self-service kiosk ordering and targeted marketing. Not only are shoppers purchasing more items per trip at Modiv DeliVision locations, those stores are also seeing a 5.9 percent increase in the average number of deli trips per week.

How does Modiv DeliVision work?

Modiv DeliVision queues up both deli counter requests and kiosk orders so deli associates do not have to "pick and choose." Customers are able to either place their orders electronically from kiosks or take a ticket and wait for in-person service.

Retailers can opt for multiple kiosks around the deli or throughout the store to increase visibility and usage.

By utilizing the unique Modiv DeliVision Ticket Dispenser for queuing in-person counter orders, all customers are served and orders fulfilled in order, regardless of whether they place their order via a kiosk, the web or in person. This eliminates the guesswork for deli customers on when they will be served, in what order and how long it will take — giving them the option to continue shopping while their order is filled or while others are being served. Offers are also printed on the tickets and kiosk receipts to alert shoppers to specials and sales.

To use a Modiv DeliVision kiosk, shoppers use the kiosk's touchscreen to enter their deli order and have the option to scan their loyalty card for one-touch ordering of their "favorites". The kiosk display is additional media platform where advertisements and offers can be shown throughout the kiosk ordering pricess.

Shoppers have options to select a specific category, such as turkey or cheese; item, including store or other well-known brands; weight and cut — such as thick, medium or thin. Shoppers can add as many items as they choose and can remove items as well. Once the order is complete, the kiosk will print a ticket with their order number and estimated pickup time, allowing customers to continue shopping and return at the specified time. Modiv DeliVision also can integrate with a store's sound system, allowing deli-kiosk order-ready announcements to be broadcast over the in-store audio system.